As I enjoy Apple’s designs in general (not all of them, mind you), I figured I’d do one of their products for my Heuristic comparison. Yet I didn’t want to do the iPhone or iPod, since those have been analyzed to death, so I instead decided to focus on Mac OSX. This is one of their products which is most often overlooked, but is just as important as the aforementioned iThings. I am both a PC user (cost and compatibility) and a Mac user, but in the end I’ll always prefer Mac OSX. Here is its Heuristic evaluation:
1) Visibility of System Status. When using Mac OSX, the system status is always readily apparent. Open applications have a blue dot below them to stand out, the active window is dark while the others are faded, and the always-visible Menu Bar at the top will change to reflect in what program you are. If it’s a MacBook, battery life is displayed in the upper-right. In both Macbooks and desktop Macs, other indicators are also displayed in the upper-right, such as the time, wireless Airport status, and Bluetooth status. If the Mac ever gets overloaded and freezes up, the user definitely knows because the dreaded Spinning Ball of Doom replaces the mouse cursor. Knowing what is going on with your Mac is never a problem.
2) Match Between the System and the Real World. Since this is an operating system, it doesn’t exactly resemble anything in the real world physically, but elements within do correlate to real-world equivalents. One example of this includes the ubiquitous office naming system – i.e. files, desktop, and some Mac-unique concepts like Stacks (multiple-file organization on the dock) and Spaces (multiple desktop workspaces). There is also the dock, which houses the most-used applications and resembles a boat dock. Icons in Mac OSX also look very much like their real-life equivalents, right down to the Mac Hard Drive icon.
3) User Control and Freedom. Users are free to do as they please and has complete control over all shortcuts in Mac OSX. They can open any number of applications and/or windows that they please, customize keyboard shortcuts for features like Expose, and adjust just about anything in System Preferences. If they want to close a window but keep the application running for easy future use, they can simply close the window and Mac OSX keeps it running until they actually “quit” out of it. Desktop and screen savers can be customized heavily as well, including not only the desktop image itself, but the organization of files on there (this may seem like a no-brainer, but it is important). Hard drive contents are easily searchable with Spotlight. Workspaces can be changed with the Spaces feature. And let’s not forget Time Machine, an automatic backup system built into 10.5 and later. With this feature, not only can users back up when they want to, but he can “time travel” to recover a file from any point in the past, like if they changed something, saved, and decides they want the earlier version instead the next week.
4) Consistency and Standards. Starting with Mac OSX 10.5 Leopard, all windows and Apple-built applications in the OS have the same uniform look and feel to them. The Menu Bar at the top is always there, only changing contents to reflect each program. Icons for all programs have the same look and feel to them, no matter by whom they were developed. In all the Apple-supplied programs, graphics are similar, like with iTunes’ Coverflow and iPhoto’s photo-viewing options. Everything has the same polish and clean design.
5) Error Prevention. This is HUGE on Mac OSX, and one of the reasons why I like it so much. It has error prevention built into the core. There are virtually no viruses, despite the rising number of Mac users, and not nearly as much spyware can glom onto your system like on Windows. De-fragmentation is basically unneeded except in the direst of cases, since the OS does it in the background for you. And the OS is stable. Programs may crash sometimes, and the computer may get overloaded like any computer, but the vast majority of the time Mac OSX will not crash. There are no Blue Screens of Death. If a program is acting unruly, the user can right-click on the program’s icon in the dock and Force Quit it, no Ctrl+Alt+Delete needed. Simple as that.
6) Recognition Rather than Recall. This is something Apple had in mind from the very beginning when they designed the Mac OS. Unlike Windows, which was developed by and for engineers originally, Mac OS was developed to be easy to use for the average person. Once one goes through the basics of how to navigate files and programs, it is stupidly easy to do it again. And yet, for one used to Windows, Recall may be much more strained when making the switch. The Menu Bar is at the top instead of the bottom, system options have to be accessed through the Apple icon, the close button for windows is in the upper-left instead of the upper-right, and the OS is application-based, not window-based like Windows. This last point can be particularly disorienting for someone who is used to the fact that the program is closed when the window is closed, for it is not so on Mac OSX. But all these problems are not really that big of a deal after a little getting used to.
7) Flexibility and Efficiency of Use. Here we have two conflicting points. While the OS itself is flexible (see above’s customizable examples), the actual development is not. Most people, myself included, do not see this as a problem since we’re not programmers, but to the development community Apple’s tightly-controlled, closed-source platform is stifling (Windows is also closed-source, as an aside). This means no one can do anything to change it except Apple, so technically this is very inflexible. I suppose that’s why Linux is around. But Mac OSX is very efficient, especially 10.6 Snow Leopard, which has a very tiny footprint on the hard drive and is easy on resources. Using the OS is also efficient, since there is no bloatware installed and there is no slow-down (with the obvious exception of running highly-intensive programs). Searching is a breeze with Spotlight.
8) Aesthetic and Minimalist Design. This is Apple’s mantra. Avoid excess. Everything in the OS is highly polished, clean, and aesthetically pleasing to the eye. Soft gradients are used extensively in windows and buttons, and, unless the user FUBARs the desktop or dock, everything there is also neat and tidy. It’s so well done that the latest Windows iterations have been imitating it in terms of shiny design and smoothly-flowing animations.
9) Help Users Recognize, Diagnose, and Recover From Errors. In the event a problem occurs, Mac OSX is very helpful in providing the user with information. If a program crashes, a dialog box pops up and tells the user their options (send error report, re-start program, etc.). If your Mac is frozen, you’re definitely told so by the lovely little spinning beach ball. Also, if there are connectivity problems or something of the like, the OS will guide the user through what to do, such as if the computer can’t connect to the internet and the Network Manager automatically kicks in.
10) Help and Documentation. With every Mac comes both documentation and the OSX backup discs, so if something REALLY messed up happens, all is never lost. There is also the Help option in the Menu Bar at all times, no matter what program. And if you really can’t figure it out, Apple’s website is chock full of help documents and forums for solving the problem, not to mention Apple Stores and their Geniuses. OSX is well-supported.
So, after evaluating Mac OSX with the Ten Heuristics, I’d have to say it scored pretty highly. Aesthetically pleasing, easy and efficient to use, powerful and stable, and well-supported, once one gets used to Mac OSX it is hard to think any other system is better. Of course, this depends on preferences of the user as well. I, for instance, view Apple as a whole to be quite good at what they do, which is why I like their designs. I don’t really care if it costs more or is more closed off, since it being closed off doesn’t affect my day-to-day activities. As long as it’s designed more intelligently in my book, I like it. This heuristic test just goes to prove that point all the more.
The same cannot be said by all people, though. My co-blogger, Charles, for instance, can’t stand anything made by Apple because he reacts to the false, pretentious fashionable bullshit which is the reason why many people buy Apple products. I concede this point. However, since I don’t really give a shit about why other people buy things, since most of them are stupid anyway, it doesn’t really bother me that much. I just like what is better made. (I’m going to come right out and say it, though. The headphones Apple includes with iPods and iPhones are complete shite. They hurt my ears, leak tons of sound, can’t pump much bass, and distort at high volumes. Goddamn, I wish I could purge the earth of those things.)

- Beautiful and elegant, or evil, depending on if your name is Charles Arrasmith or not.